Q: Can I return a cigar if I change my mind or don’t like the flavour?
A: Unfortunately, due to the nature of our products, we are unable to accept returns or offer refunds for change of mind or personal taste preferences.
Q: What if my cigars arrive damaged or incorrect?
A: Please contact us within 48 hours of receiving your order if your cigars arrive damaged, faulty, or if you’ve received the wrong item. We’ll work with you quickly to assess and resolve the issue.
Q: Do you offer refunds?
A: We do not offer refunds unless required under Australian Consumer Law, such as when a product is defective or not as described. In those rare instances, we will gladly work to find a fair and timely resolution.
Q: How do I report an issue with my order?
A: You can reach us via our contact form or email us at admin@pabloveguero.com.au. Please include your order number, a description of the issue, and any relevant photos. The more detail you provide, the faster we can assist you.
Q: What happens if my item is lost in transit?
A: All our deliveries include tracking. If your parcel is delayed or lost in transit, please notify us at admin@pabloveguero.com.au. We’ll liaise with the courier and keep you informed as we work toward a resolution.